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North Shore Healthcare

Oakwood Health Services Earns 2019 Silver – Achievement in Quality Award

 

North Shore Healthcare is proud to announce that Oakwood Health Services, located in Altoona, WI has been recognized as a 2019 Silver – Achievement in Quality Award recipient by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The award is the second of three distinctions possible through the AHCA/NCAL National Quality Award Program, which spotlights providers across the nation that have demonstrated their dedication to improving quality of care for residents and patients in long term and post-acute care. 

Oakwood Health Services is the only skilled nursing facility in the state of Wisconsin to achieve this honor in 2019. 

“We are very proud of the dedication to quality that Executive Director Jon Richardson and his team have put forth,” says Dee McCarthy, chief clinical office for North Shore Healthcare, operator of Oakwood Health Services. “Their continued pursuit of quality ensures our residents and their families, who are at the heart of all that we do, can trust in the care they receive. It’s especially an honor to be the single facility in Wisconsin to earn the designation this year.”

As a 2019 recipient of the Silver award, Oakwood Health Services can now advance in further developing comprehensive approaches that meet the criteria required for the Gold – Excellence in Quality Award. 

 The awards will be presented during AHCA/NCAL’s 70th Convention & Expo in Orlando, Florida, October 13-16, 2019.   

23 North Shore Healthcare Centers Earn 2019 AHCA/NCAL Bronze National Quality Award  

North Shore Healthcare is proud to announce that 22 of its skilled nursing facilities in Wisconsin and one facility in Minnesota have been recognized as 2019 recipients of the Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The award recognizes the individual centers for their commitment to improving the lives of residents through quality care. The distinction is the first of three progressive award levels through the AHCA/NCAL National Quality Award Program. The program, presented by the leading association in long term and post-acute care, honors association members across the country that have demonstrated their dedication to improving quality of care for seniors and persons with disabilities. 

 The following North Shore Healthcare centers have received the recognition:  

Court Manor Health Services Mercy Health Services St. Francis Health Services
Delavan Health Services Randolph Health Services Sturgeon Bay Health Services
Elroy Health Services Rochester West Health Services Three Oaks Health Services
Florence Health Services Rib Lake Health Services Tomahawk Health Services
Green Bay Health Services Riverview Health Services Twin Ports Health Services
Hammond Health Services Shawano Health Services Wausau Manor
Hayward Health Services Sheboygan Health Services Willowdale Health Services
Meadow View Health Services Sheboygan Progressive Care Center

 

“This is an exciting time for North Shore. The teams at each of our centers have committed themselves to the pursuit of quality improvement and having the recognition from AHCA/NCAL further encourages us to move forward on this journey,” says David Mills, Chief Executive Officer of North Shore Healthcare. “At the heart of what we do are our residents. We take that responsibility very seriously and have made it our mission to ensure the services we provide exceed their expectations.” 

“On behalf of our member facilities around the state of Wisconsin, I am pleased to congratulate the entire North Shore Healthcare Team on the significant achievement of having 20 facilities recognized with Bronze National Quality Awards,” said John Vander Meer, President and CEO of the Wisconsin Health Care Association and the Wisconsin Center for Assisted Living (WHCA/WiCAL), the state affiliate for AHCA/NCAL. “The National Quality Awards are a journey to advance the quality of care that our state’s frail elderly and people with disabilities receive. This award is an important acknowledgement of the hard work and great care that North Shore caregivers offer every day in each of these communities.” 

The Award Program has three levels: Bronze, Silver, and Gold. As a recipient of the Bronze – Commitment to Quality Awardeach of the centers may now move forward in developing approaches and achieving performance levels that meet the Silver – Achievement in Quality Award criteria. 

The awards will be presented during AHCA/NCAL’s 70th Convention & Expo in Orlando, Florida, October 13-16, 2019. 

 

North Shore Healthcare Bronze Quality Award Press Release

The Importance of Psychosocial Care in Senior Living

A senior sitting up in bed looking out the window

There is an important link between psychosocial care and overall health in seniors. In the past, residents of long-term and post-acute care facilities were given attention based only on their medical needs. While medical needs are the first and foremost priority of care facilities, providers now understand the fundamental importance of meeting resident’s and patient’s social and emotional needs, on top of their medical needs. The facilities that truly “embrace the time, space, and action needed to recognize and investigate changes in residents’ emotional states” see the biggest improvements in their resident’s overall health.

Being in-tune with the resident’s emotional, social, and medical needs could be small changes, like adjusting the blinds in a patient’s room, to large changes to their care plan. These actions lead to an increase in resident satisfaction, fewer complaints, and, most importantly, a higher quality of life.

The best thing care providers can do to meet the resident’s emotional, social, and medical needs is to pay attention. Too often we find ourselves stuck in the monotony of life. Care providers should strive to pay attention, listen intently, and remember that each resident has an individual and very different psychosocial needs.

Psychosocial needs are an array of social and emotional needs. Psychosocial needs have a strong correlation to mental health disorders such as depression, anxiety, dementia, and delirium. All residents in a care facility are in a new environment, they experience loss of relationships, loss of personal control and identity, adjustment to the facility, and continuity of care. These adjustments can be very difficult on residents, and when their psychosocial needs are met, they can be given the opportunity to thrive.

Medical, emotional, and social needs in a care facility are intertwined. As a patient receives a new diagnosis, this affects their emotional state and can have implications on their social needs and social ability. As care providers are aware of each change and implication, they can help residents and patients navigate changes, and day to day life, as successfully as possible.

Providing excellent, attuned psychosocial care is not something that can be done by one person alone. Excellent psychosocial care is a culture that must be fostered by care providers. Every member of the staff must work towards the goal of meeting each resident and patient’s psychosocial needs. Social workers are an important aspect of facility care, but they cannot be wholly responsible for psychosocial care.

Residents can grow and flourish in a facility where they feel emotionally safe and secure. Important factors in creating a culture that promotes psychosocial care are: how people are addressed, how much time staff spends with residents, communication with families, how complaints are addressed, and being conscientious and careful with room assignments.

In conclusion, successful post-acute and long term care facilities strive to meet each resident’s psychosocial needs. When residents’ psychosocial needs are met, they are more fulfilled, more secure, and more likely to have a higher quality of life. Care providers must strive to focus on each resident’s emotional, medical, and social needs.

http://www.providermagazine.com/archives/2019_Archives/Pages/0419/The-Emotional-Side-of-Care.aspx