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North Shore Healthcare

Delavan Health Services CNA Honored at FOCUS

One of North Shore Healthcare’s CNAs was honored during the Wisconsin Department of Health Services’ 2018 FOCUS conference held in Wisconsin Dells, WI. Arlene Hibl, CNA at Delavan Health Services, was recognized for her role as a Direct Caregiver during a presentation given by Otis Woods, Administrator of the DHS-Division of Quality Assurance.  The Wisconsin Healthcare Association (WHCA) submitted Arlene’s name to be recognized as she was nominated by North Shore for the WHCA’s Shining Star Award earlier this fall.

To read WHCA’s article featuring Arlene Hibl, click here.


Pictured above: DHS Secretary Linda Seemeyer (left) with Arlene Hibl

22 North Shore Centers Designated as “Best Nursing Home” in the US

U.S. News & World Report, the global authority in health care rankings, has identified the Best Nursing Homes for 2018-19. 22 North Shore Healthcare centers made the list with each of them receiving a High-Performing rating on either their Overall or Short-Stay Rehabilitation rating.

One significant change to the rating process was the addition of the Short-Stay Rehabilitation rating. The new rating aims to provide patients with a clearer view of the quality of care provided by nursing homes to short-stay patients in need of intensive rehabilitation or nursing services before they return home after a surgery, stroke, accident or illness. As a provider of both long-term care and short-term rehabilitation, North Shore is proud to be designated as a High-Performer in this category.

Please see the list below for all of our Best Nursing Home designees.



Willowcrest Health Services Honored by Veterans


Willowcrest Health Services in Oak Creek, WI was presented with an American flag from the Veterans of Foreign Wars Post 11038 and Vietnam Veterans of America Chapter 921. The Veterans honored the center during a ceremony attended by members of the Veterans’ families, staff from the center, as well as several residents. Interim Executive Director Sarah Beuth accepted the flag on behalf of Willowcrest. It is displayed in the dining room as a way to recognize the quality level of care that the center continually provides its residents.


In addition to presenting the flag, the Veterans honored five of the center’s staff with certificates on behalf of a resident currently at Willowcrest for rehabilitation. The resident’s father is a Vietnam Veteran and member of the post. The family wanted to recognize Julie Phillips, Admissions Director; Lynn Winter, Rehabcare Director; Carol Serafin, Therapist; Liane Yockey, Therapist; Abby Queen, Life Enrichment Coordinator and her team for their compassion in their daughter’s care. While she has been at Willowcrest, this team of people has been working closely with the resident’s doctors to support her overall care plan and has dedicated countless hours to her therapy and social activities.


Willowcrest is honored to have the Veterans donate the flag and recognize the employees that make a difference in the lives of their residents.