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North Shore Healthcare

Willowcrest Health Services Honored by Veterans


Willowcrest Health Services in Oak Creek, WI was presented with an American flag from the Veterans of Foreign Wars Post 11038 and Vietnam Veterans of America Chapter 921. The Veterans honored the center during a ceremony attended by members of the Veterans’ families, staff from the center, as well as several residents. Interim Executive Director Sarah Beuth accepted the flag on behalf of Willowcrest. It is displayed in the dining room as a way to recognize the quality level of care that the center continually provides its residents.


In addition to presenting the flag, the Veterans honored five of the center’s staff with certificates on behalf of a resident currently at Willowcrest for rehabilitation. The resident’s father is a Vietnam Veteran and member of the post. The family wanted to recognize Julie Phillips, Admissions Director; Lynn Winter, Rehabcare Director; Carol Serafin, Therapist; Liane Yockey, Therapist; Abby Queen, Life Enrichment Coordinator and her team for their compassion in their daughter’s care. While she has been at Willowcrest, this team of people has been working closely with the resident’s doctors to support her overall care plan and has dedicated countless hours to her therapy and social activities.


Willowcrest is honored to have the Veterans donate the flag and recognize the employees that make a difference in the lives of their residents.

Three North Shore Centers Receive Five-Star Rating

Three North Shore Healthcare centers have received a Five Star rating from CMS, Centers for Medicare & Medicaid Services. Delavan Health Services in Delavan, WI, Meadow View Health Services, and Sheboygan Health Services, both in Sheboygan, WI, were all given the designation.

CMS considers Five Star nursing homes to have above average quality care. This is based on three separate categories:


Health Inspections

The health inspection rating contains information from the last three years of onsite inspections, including both standard surveys and any complaint surveys.


The staffing rating has information about the number of hours of care provided on average to each resident each day by nursing staff. This rating considers differences in the levels of residents’ care need in each nursing home. For example, a nursing home with residents who had more severe needs would be expected to have more nursing staff than a nursing home where the resident needs were not as high.

Quality Measures (QMs)

The quality measure rating has information on 11 different physical and clinical measures for nursing home residents. The rating now includes information about nursing homes’ use of antipsychotic medications in both long-stay and short-stay residents. The QMs offer information about how well nursing homes are caring for their residents’ physical and clinical needs.


Visit our centers’ websites to learn more!

Delavan Health Services


Meadow View Health Services


Sheboygan Health Services

Hammond Health Services CNA Receives Shining Star Award

North Shore Healthcare is proud to announce that Laurie Pittman, a CNA at Hammond Health Services received a 2018 Shining Star Award from Wisconsin Health Care Association (WHCA). Ms. Pittman, accompanied by her family and members of North Shore Healthcare, was honored at a ceremony held during the WHCA Fall Convention in Green Bay, Wisconsin.

WHCA is a non-profit organization dedicated to representing, protecting and advancing the interests of Wisconsin’s long-term and post-acute care providers and residents. The Shining Star Award recognizes staff from the association’s members for their unwavering commitment and dedication to their work. Awards are given in four categories – Volunteer, Support Staff, Direct Caregiver, and Administrator. Ms. Pittman was recognized in the Direct Caregiver category as a result of providing hands on care to residents, having a significant impact on the long-term care community and her commitment to delivering quality care. She was selected from over 70 nominations for the Shining Star Awards.

Ms. Pittman has worked as a CNA at Hammond Health Services for over 40 years. “She is one of the most consistent, reliable, hardworking people I have ever had the fortune to work with,” says executive director Laurie Edleman. “Laurie works more hours in this facility than any other person, and she always brings a positive attitude and great sense of humor. She puts the residents first.”

While Ms. Pittman compassionately provides care to her residents on a day-to-day basis, she was recognized for going above and beyond in her dedication to treating her residents like family. An example of this shared during the presentation was that each August Laurie and her husband volunteer to assist the residents to the Hammond parade. At the parade they enjoy a picnic lunch, watch the parade, and collect candy thrown so the residents can enjoy it afterwards.

North Shore Healthcare’s CEO David Mills offered his congratulations saying, “Laurie truly is a shining star and is being recognized in part for displaying the values we believe are critically important to those that are trusting us for their care. This is such a wonderful achievement for Laurie. It reflects her passion, dedication, and commitment to the residents that she serves.”


Click here to watch a video produced by WHCA featuring Ms. Pittman.