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North Shore Healthcare

Rhonda O’Dovero Selected As Part of Future Leaders Program


Regional Director of Operations, Rhonda O’Dovero, has been selected by the American Healthcare Association/National Association for Assisted Living (AHCA/NCAL) as a participant in their 2019 Future Leaders of Long Term Care in America program. Rhonda was nominated by John Vander Meer, President and CEO of WHCA/WiCAL, Wisconsin’s long-term care and assisted living membership association. Mr. Vander Meer had the opportunity to nominate one member from Wisconsin to participate in the annual program.

The year-long program is designated for individuals with strong leadership qualities in long-term and post-acute care, and covers the latest theories and practical applications in quality management, customer satisfaction, and leadership. The 2019 program kicks off in Washington D.C. with a three day training session.

Rhonda leads North Shore’s northern Wisconsin region made up of 11 skilled nursing facilities spanning from Sturgeon Bay, WI to Superior, WI.

Click here to read the official announcement by WHCA/WiCAL.

Oakwood Health Services Earns 2019 Silver – Achievement in Quality Award


North Shore Healthcare is proud to announce that Oakwood Health Services, located in Altoona, WI has been recognized as a 2019 Silver – Achievement in Quality Award recipient by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The award is the second of three distinctions possible through the AHCA/NCAL National Quality Award Program, which spotlights providers across the nation that have demonstrated their dedication to improving quality of care for residents and patients in long term and post-acute care. 

Oakwood Health Services is the only skilled nursing facility in the state of Wisconsin to achieve this honor in 2019. 

“We are very proud of the dedication to quality that Executive Director Jon Richardson and his team have put forth,” says Dee McCarthy, chief clinical office for North Shore Healthcare, operator of Oakwood Health Services. “Their continued pursuit of quality ensures our residents and their families, who are at the heart of all that we do, can trust in the care they receive. It’s especially an honor to be the single facility in Wisconsin to earn the designation this year.”

As a 2019 recipient of the Silver award, Oakwood Health Services can now advance in further developing comprehensive approaches that meet the criteria required for the Gold – Excellence in Quality Award. 

 The awards will be presented during AHCA/NCAL’s 70th Convention & Expo in Orlando, Florida, October 13-16, 2019.   

21 North Shore Healthcare Centers Earn 2019 AHCA/NCAL Bronze National Quality Award  

North Shore Healthcare is proud to announce that 20 of its skilled nursing facilities in Wisconsin and one facility in Minnesota have been recognized as 2019 recipients of the Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The award recognizes the individual centers for their commitment to improving the lives of residents through quality care. The distinction is the first of three progressive award levels through the AHCA/NCAL National Quality Award Program. The program, presented by the leading association in long term and post-acute care, honors association members across the country that have demonstrated their dedication to improving quality of care for seniors and persons with disabilities. 

 The following North Shore Healthcare centers have received the recognition:  


Court Manor Health Services  Mercy Health Services  St. Francis Health Services 
Delavan Health Services  Randolph Health Services  Sturgeon Bay Health Services 
Elroy Health Services  Rochester West Health Services  Three Oaks Health Services 
Florence Health Services  Rib Lake Health Services  Tomahawk Health Services 
Hammond Health Services  Shawano Health Services  Twin Ports Health Services 
Hayward Health Services  Sheboygan Health Services  Wausau Manor 
Meadow View Health Services  Sheboygan Progressive Care Center  Willowdale Health Services 


“This is an exciting time for North Shore. The teams at each of our centers have committed themselves to the pursuit of quality improvement and having the recognition from AHCA/NCAL further encourages us to move forward on this journey,” says David Mills, Chief Executive Officer of North Shore Healthcare. “At the heart of what we do are our residents. We take that responsibility very seriously and have made it our mission to ensure the services we provide exceed their expectations.” 

“On behalf of our member facilities around the state of Wisconsin, I am pleased to congratulate the entire North Shore Healthcare Team on the significant achievement of having 20 facilities recognized with Bronze National Quality Awards,” said John Vander Meer, President and CEO of the Wisconsin Health Care Association and the Wisconsin Center for Assisted Living (WHCA/WiCAL), the state affiliate for AHCA/NCAL. “The National Quality Awards are a journey to advance the quality of care that our state’s frail elderly and people with disabilities receive. This award is an important acknowledgement of the hard work and great care that North Shore caregivers offer every day in each of these communities.” 

The Award Program has three levels: Bronze, Silver, and Gold. As a recipient of the Bronze – Commitment to Quality Awardeach of the centers may now move forward in developing approaches and achieving performance levels that meet the Silver – Achievement in Quality Award criteria. 

The awards will be presented during AHCA/NCAL’s 70th Convention & Expo in Orlando, Florida, October 13-16, 2019. 


North Shore Healthcare Bronze Quality Award Press Release