Frequently Asked Questions
Our facilities recommend visiting from 8 am until 8 pm, but you are welcome to visit 24 hours a day. Please call in advance for after hours visits to ensure access to your facility of choice.
How do I find out about activities provided for the residents at your facilities?
We welcome you to call the location you are interested in for specific facility activities. Each of our facilities strives to create social programs and individualized activities to match the capabilities and needs of each resident. These activities can prove to provide a powerful impact on the healing process of those residents involved in some type of rehabilitation. Facility activities can include active resident councils, musical performances, current event updates, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.
A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. Our staff always welcomes friends and family to visit and attend our special events.
What role does Social Services play?
Each facility boasts a social services team that assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in the care and discharge planning for each resident. They can arrange professional services for dental, vision, podiatry, audiology, power of attorney, dementia assessment, psychosocial and psychiatric evaluation, and individual therapy. Contact your facility of choice to learn more.
How is the laundry done? Can family members take laundry home?
Should you wish to have your laundry washed by a facility, please notify the front office upon admission. Subsequently, if a family/caregiver is going to take care of the laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on the closet door notifying the housekeeping staff to leave the clothing for family pick up. We request that family provide a hamper for clothes and pick it up twice a week.
All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved one’s clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly, and in large letters, on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.
What articles of clothing should one bring to your facilities?
We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink, and entered into the resident’s personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash at any of our facilities.
Is there any private space available to use at any of your locations?
We encourage you to call your facility of choice for specifics, but most of our facilities can provide the activities lounge for any special events (birthday, holidays, meals) with notice.
Can children visit?
We encourage children to visit each of our facilities, however, we ask you to alert the charge nurse to anyone visiting our facilities under the age of 12.
Can we bring a family pet to your facilities?
We would love for your family pet to come visit at any of our locations. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
How often will a physician or health professional visit?
Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facilities. Some insurance companies require that physicians visit more often. Check with the nursing staff at your facility of choice for further information.
Can I take my loved one home for a visit?
Residents may have a leave of absence from our facilities only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book located at the nursing station.
Is smoking permitted at the facilities?
For the safety and welfare of all residents and staff, all of our facilities are non-smoking. There are designated smoking areas in the outdoor areas at some locations. Check with the front desk for further details.
Can I bring in my loved one’s favorite food?
Consistent with the provision of special diets, always consult with the nursing staff at the facility your loved one resides in before bringing in food. Any food kept in the resident’s room must be in properly sealed containers.
Is there someone who provides haircuts?
Yes, we have beauticians available at our facilities. Contact your facility of choice to learn specifics.
Will my loved one have telephone access?
All of our facility rooms currently feature a telephone hookup. Please inquire about service activation at your facility of choice. However; feel free to bring in your cell phone.
Will my loved one have internet access?
Each facility is equipped with WiFi internet for residents and their guests.
How often will the Rehabilitation staff work with my loved one?
Each facility has a rehab director that can inform you of the rehabilitation program designed for your loved one.
Will Medicare cover my stay at any of your facilities?
Residents must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to our facilities with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.
Who do I talk to about food preferences? Are there alternate options for each day’s menu?
Upon admission, our registered dietitians and/or food service directors will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.
Should you wish for another food item on a particular day’s menu, please make the staff aware of your request. This information will be passed on to the food service directors and they will try their best to accommodate their needs.
Our dietitians and food service directors also monitor the nutritional status of each resident in our care using monthly weigh-ins, daily intake records, and relevant lab data.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable at each of our locations and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact us. We will be able to address any apprehensions you may have regarding any particular staff members at any of our locations.
What is an Ombudsman?
An ombudsman is an advocate for our residents. They are a third party person NOT employed by the facilities who come by each location periodically to monitor the activities of the facility. They are not able to tell the facility what to do but are able to be a voice for a resident with a concern.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
We employ full-time business office managers at each facility. Should you have any questions regarding these matters, please make an appointment by contacting the front desk/receptionist at the facility.
Our admissions coordinators will guide you through the necessary forms required for admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances at each location.