North Shore Recognizes Randolph Team on Survey Achievements

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North Shore Healthcare celebrated the success of Randolph Health Services on their third consecutive deficiency-free annual survey with a luncheon and recognition presentation. Many members of Randolph’s team and the North Shore support center attended the event that included live music, a catered lunch, and special presentations by North Shore’s CEO David Mills, COO Jim Palculict, and the center’s Executive Director JoAnn Evans.

Randolph Health Services achieved deficiency-free annual surveys from the Wisconsin Department of Health Services three years in a row. This is a rare accomplishment in the long term care industry, and one that offers the center great distinction as to the level of care provided. As a way to show appreciation to the staff, each member received a thank you letter with a bonus.

Evans opened the recognition presentation by expressing how proud she was of her team, many of whom have been with the center for over 20 years. “It’s not one person or two people; one department or two that make an achievement like this possible. It’s every individual, each department, all shifts,” said Evans. “We thank you and our residents thank you.”

David Mills continued the presentation by recognizing the Randolph team on their continuous efforts and the culture they have created. “Great teams strive for excellence every day. That’s what you guys do each day, every day, all day,” said Mills. “The benefactors of these efforts are not only our organization, but more importantly the residents; those that we are here to serve.”

Evans received special recognition for being the Administrator at Randolph for the past seven years, and a member of the team for over 40 years. Mills said of Evans and the success of her team, “her commitment and dedication to all of her staff, to our residents, and to making sure we’re doing it the right way, every day is evident.” Sally Borzick, Director of Nursing, received on-the-spot recognition from her nursing staff. Sally has been at Randolph for over 25 years and has earned the respect and adoration of her coworkers due to her commitment to the center and for putting in the hours necessary to make sure her residents feel like they’re family.

Congratulations to JoAnn, Sally, and the entire Randolph team on this great achievement.



Randolph Health Services Receives Deficiency Free Annual Survey

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North Shore Healthcare is proud to announce that Randolph Health Services has received a deficiency free annual survey from the Wisconsin Department of Health Services. This is the second year in a row they are deficiency free as a North Shore Healthcare center, and third in a row as a team. We would like to recognize executive director JoAnn Evans and her entire staff for this outstanding achievement.


About Annual Surveys

The Division of Quality Assurance (DQA) of the Wisconsin Department of Health Services conducts unannounced surveys in Wisconsin nursing homes to ensure that each facility meets the necessary requirements for state licensure and, if applicable, for federal Medicare and/or Medicaid Certification. Surveyor visits are conducted for a variety of reasons, such as standard recertification and licensure surveys, follow-up verification visits, and complaint and incident or abuse investigations.


About North Shore Healthcare

North Shore Healthcare and its centers proudly serve communities in Wisconsin, Minnesota, and North Dakota by offering long-term skilled nursing care, short-term rehabilitation, and assisted living centers. With organizational values such as trust, engagement, competence, respect, and passion, North Shore is dedicated to being the right choice for families and employees by establishing a culture that reinforces the values necessary to be the premier health services provider and employer in each of the communities they serve.